Data Colocation

• Fully-redundant IP network infrastructure
• Network access
• Robust power
• Conditioned AC power
• Backup generators, fuel contracts
• Strict environmental controls
• Advanced fire suppression systems
• Strong physical security
• 24x7x365 access
• Managed services

Data Colocation Centers

• Dallas, Texas (Infomart)
• Las Colinas, Texas (100 E. Royal)
• Midland, Texas (Wilco Building)

Connectivity

• Network access
• Internet access via data center infrastructure
• 10/100/1000 Ethernet
• All Ntegrated products
• Private Line
• Dedicated IP
• Voice
• Electrical and fiber cross-connects
• Local access via multiple LECs and CAPs

Architecture

• IP bandwidth
• Usage-based billing with minimum charge
• 10/100/1000 Mbps ethernet
• Multiple connections for redundancy and/or load balancing

Facilities

• Space configurations
• Open rack: 1/4, full
• Lockable cabinet: 1/2, full
• Caged space
• Tower/roof space
• 24x7x365 NOC
• Facility and network monitoring
• Troubleshooting assistance
• Ancillary features
• Rolling KVM carts
• Courtesy computers
• Commercial loading dock
• Temporary storage
• Staging/test area
• Conference room

Environmental/Power

• Environmental
• 70 - 74 °f
• 40 - 60% humidity
• Fire suppression
• Very early smoke detection system (VESDA)
• Power
• Multiple 375 KVA UPS systems for AC power (110V, 208V)
• Diesel generators with multiple fuel supplier contracts

Security

• Physical security
• 24x7x365 security personnel
• Locked facility with single point of customer entry
• Pre-authorized access control list per customer
• Card key systems
• Surveillance cameras
• Lockable cabinets
• Lockable caged space

Quality of Service

• Service level guarantee
• 99.95% up-time
• Temperature and humidity within stated ranges
• Power availability (must have dual circuits)
• Packet loss never exceeds 50% for more than 3 minutes (must be dual-connected)
• One day credit for each 15 minutes exceeding the up-time guarantee